2022 PatientPay Study

March 23, 2023

The PatientPay 2022TM Study was designed to identify trends and innovations in patient payments from the provider’s point of view to better understand:

  • Current and future initiatives to improve patient payments.
  • How and which technology and services are used to support patient payments and how the procurement of these solutions occurs.
  • The role of payment plans and financing services for providers.
  • The impact of staffing and consumer education on financial operations.

The study, initiated by CWH Advisors, included 38 in-depth interviews with executives at health system, hospitals, and large single/multi-specialty medical groups. All respondents had line or management responsibility for patient payments.